BoxcoUK has now been audited against ISO 9001:2008 quality processes and we have gained the necessary certification to display the Registered mark.
So what is ISO 9001:2008 about and what does it do for our clients? The certification shows that we have management processes in place relating to the quality of our products and services and that these processes have been looked at by Third party trained auditors, who have approved it based on standards set out in the recognised ISO 9001:2008 Quality Management System.
Along with many other companies we want to prove to our clients that we have the ability to consistently provide products and services to a high standard in terms of quality. If we make a mistake, and let our customers down, there is a proper system in place for following up, assessing what should have happened and making a change in procedure to ensure that we don’t make the same mistake again.
The process of gaining ISO 9001:2008 involves drilling down into the processes within our business structure. Focusing on the customers’ experience, ISO 9001 aims to better equip the business to meet their needs, improving the customer focus throughout the business. The impact of this fundamental change to streamlining processes, containing costs, improving accountability and traceability across the company with a recognised mark of quality, is a positive move forward and the improved efficiency has meant resources being better focused on the main business objectives.
We’ve always had a high number of client referrals from the great customer service we offer, so gaining the ISO 9001:2008 was really a way of gaining a recognised approval for something we’re already pretty good at. Dare we be this modest?
Possibly the best thing about gaining ISO 9001:2008 has been the teamwork that has made it possible. Better internal processes and even higher standards of quality, with a continuous improvement policy is driving the business forward to maintain great customer service.
To discuss it further with a member of the team, Ring Tel 020 3011 0211 | Email firstname.lastname@example.org